AWS has resolved the issues that caused the performance issues in both UI and API.
Posted Oct 21, 2025 - 15:53 CDT
Monitoring
Our services are recovered, as have messaging services. Our service provider has resolved the issue and upstream services are recovering as well. You should see less service disruptions as the individual data centers and availability zones recover fully.
Posted Oct 20, 2025 - 16:50 CDT
Identified
The Health Gorilla systems, including both UI and APIs, are currently being impacted by the AWS Service issues. You may see slow or unresponsive UI behavior, and API calls may have slow responses, or may receive 5xx level disconnects. We will update this page when we receive additional information from AWS.
Posted Oct 20, 2025 - 11:22 CDT
This incident affected: Web Portal, API Server and Lab Network (Lab Connectivity (General)).