eHealth Exchange - Notice of Operational Change

Resolved

The maintenance has been completed.
Posted Nov 21, 2025 - 15:28 CST

Update

We are continuing to investigate this issue.
Posted Nov 21, 2025 - 15:28 CST

Investigating

Effective Dates/Time: 2025-11-20 5:00pm ET

Environments: PRODUCTION

Scope: eHealth Exchange Hub

Event Type: Hub Maintenance Activity

Implementer Action Needed: Self-test and monitor as appropriate


Description:

An update to the Carequality directory sync task for handling Participants that connect to Carequality through the eHealth Exchange.



Scope:

This change will be applied to the eHealth Exchange Hub PRODUCTION environment as outlined above.



Impact:

We do not anticipate any service interruptions during the Thursday maintenance event; Real-time routing of messages through the PRODUCTION Hub will be unaffected.



Support:

eHealth Exchange staff will monitor administrator@ehealthexchange.org during the upgrade window to address any questions or concerns.
Posted Nov 18, 2025 - 16:07 CST
This incident affected: Non-Health Gorilla Component.